We chose cloth diapers because they not only save money, but they also save waste. The ones we decided on were Bumgenius Elemental One Size All-in-Ones. I chose these partly because they are easy to use (no stuffing), organic, last your baby through pretty much the whole time they are in diapers and because Young House Love swears by them and their word is pretty much gospel. The problem is that buying these in stores in Canada is virtually impossible or super expensive. I knew I had to get them online and in a multi-pack rather than individually. Amazon.com has an 12-pack of neutral colours for $250 while Amazon.ca has the same for $350 (pretty crazy when the Canadian dollar is currently worth $0.01 more than the US). I also found a website called snugglebugz.ca where you can get 12 for $362.75 and one called newandgreen.com who offer a discount based on how many you buy so that 12 cost $328.61. These were both Canadian websites so I wouldn't have to deal with duty or crazy shipping charges and I could feel good about supporting a Canadian company. I could have orderd from Aamazon.com and had it shipped to Ship Happens in Sumas, WA, just across the border and saved money. However I would have ended up saving only about $42, having to deal with a middleman and not getting to choose the colours of the diapers. I opted to go with New and Green and placed an order for 12 diapers in specific colours (white, noodle, butternut, mirror, grasshopper, albert and lovelace). I got my automated confirmation e-mail and all was good. However, the next day I got a personalized e-mail from Collen at New and Green apologizing profusely that they did not currently have all the colours I wanted. She outlined my options and offered a free diaper to make up for the inconvienience. I opted to have her ship what she had then and the rest when she got a new order in. TWO days later there is a knock on the door and 6 diapers (including our free one) have arrived. Inside was a handwritten note apologizing again and reminding us to prewash them. This is some of the best customer service I have ever received! I am so happy I chose to order from them, especially since with the free diaper we spent less than $20 more than we would have ordering from amazon. Thanks Collen and New and Green! I can't wait to get the rest of these diapers!
P.S. Speaking of online Canadian companies with great, personalized customer service have you ever shopped from Dress911.ca? They are awesome and practically a one woman show!